Frequently Asked Questions
We're here to answer your questions and ensure you have the best shopping experience.
Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery: 7–10 business days
For more details, please refer to our Shipping Policy.
Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
We have a simple and hassle-free return process. For complete details, please visit our Return Policy.
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Yes, we provide a 30-day return window on all purchases. For more information, please refer to our Return Policy.
You can reach our customer support team through the Contact Us page or by emailing us at info@eden-london.com.
No, we currently ship exclusively within the United Kingdom.
Our Eden London headquarters is located at our private studio on Wick Lane. Currently, we operate as a digital-first brand and do not have a showroom open to the public.
Yes, we accept bulk orders. Please contact our customer support team for details.
For detailed information about product exchanges, please refer to our Return Policy.
You can track your order through the Track Order page on our website.
Still Have Questions?
We're here to help. Reach out to our team.
London, E3 2JG