Payment Policy

How long will it take to receive a refund?

We issue refunds within 7 business days after we receive and inspect your return, or upon receipt of satisfactory proof of return. Your bank or card issuer may take an additional 3–5 business days to post the funds back to your original payment method.

How long will it take to receive my order?

Orders placed before 17:00 GMT are processed the same business day; orders after that time are processed the next business day.

Handling: 1–3 business days (Mon–Fri)

Shipping time after dispatch: 4–6 business days (Mon–Fri)

Typical door-to-door lead time in the UK: 5–9 business days. Timelines may vary by location and carrier workload, especially during peak periods or severe weather.

What is your return policy?

You may initiate a return within 30 days of delivery. Items must be unused, unwashed, unworn, unaltered, with original tags and packaging. Change-of-mind returns: customer pays return postage. Faulty or not-as-described items: once validated, we cover reasonable return postage. Nothing in this policy affects your statutory rights.

How do I track my order?

When your order ships, we email you a dispatch confirmation with a tracking link or number. You can also track it here. If you can’t find the email, check spam or contact us.

How do I make a return?

Email info@eden-london.com within 30 days of delivery with your order number and a brief reason for return. We’ll reply with your return reference, return address, and instructions. Use a tracked service and keep the receipt. Include the return reference inside the parcel or on the label. You are responsible for the parcel until we receive it.

What payment methods can I use?

We accept Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, and UnionPay.

All prices are in GBP. Your card details are processed securely; we do not have access to your full card number.

Contact Information

Customer Service Hours: Monday to Friday, 09:00–17:00 (GMT)

Email: info@eden-london.com

Telephone: +442045773715

Response Time: Customer service will respond within 24 hours on business days.

Business Information

Eden London is operated by OMNISELECT LTD.

Company registration number: 16328774
D-U-N-S Number: 233632481

Address: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ